Responsible Gaming at vs78
vs78 believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives every Bangladeshi player the tools, information, and support needed to stay in control of their play, every single session.
Gambling That Stays Fun
At vs78, responsible gaming is not an afterthought — it is a core part of how we operate. We provide a wide selection of casino games, live cricket betting on BPL and T20 World Cup matches, and slots from providers like Pragmatic Play and Spribe, but every element of the platform is designed with player safety built in.
Gambling is entertainment. Like any leisure activity, it works best when approached with a clear budget, realistic expectations, and a healthy attitude. The moment it stops being enjoyable — the moment you are chasing losses, borrowing money to play, or feeling anxious about your balance — it has moved from entertainment into a problem that needs addressing.
vs78 is committed to making it easy for players across Bangladesh — whether in Dhaka, Chittagong, Sylhet, or Rajshahi — to access responsible gaming tools at any time, without friction. You do not need to wait for a support agent or navigate a complicated menu. Our tools are accessible directly from your Account dashboard, and our 24/7 English-language support team is always available to help.
This page explains the tools available to you, the warning signs of problem gambling, how to reach help if you or someone you know needs it, and vs78's own policies around player protection. We encourage every player to read this page in full — not because we expect problems, but because understanding your options puts you in full control.
vs78 is strictly an adult platform. All players must be aged 21 or older to register, deposit, or play. We verify age during the KYC process and will close any Account found to belong to a person under 21, with all balances forfeited in line with our Terms & Conditions.
All activity on vs78 is protected by TLS/SSL encryption. Your personal data, financial transactions via bKash, Nagad, Rocket, and Upay, and gaming records are stored securely and handled in line with our Privacy Policy.
If you feel your gambling is out of control, contact our support team immediately at [email protected] or use the 24/7 live chat from your Account dashboard. We will activate protective tools for your Account without delay.
Take Control of Your Play
vs78 provides a comprehensive suite of responsible gaming tools that every registered player can activate at any time directly from their Account dashboard — no approval process, no waiting period for most limits.
Set a maximum deposit amount in BDT per day, per week, or per month. Once a limit is active, vs78 will automatically decline any deposit that would exceed your chosen threshold. Lowering a limit takes effect immediately; increasing a limit has a 48-hour cooling-off period to protect you from impulsive decisions.
Define the maximum number of hours or minutes you wish to spend on vs78 in a single session. When your time limit is reached, you will receive a notification and be prompted to take a break. You can also enable a session reminder that alerts you every 30, 60, or 90 minutes so you stay aware of how long you have been playing.
Take a short break from vs78 for a defined period: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your Account is suspended and you cannot log in, deposit, or place bets. The time-out activates immediately upon your request and cannot be reversed until the period expires.
For players who feel they need a longer break, vs78 offers self-exclusion for periods of 3 months, 6 months, 1 year, or permanent closure. Self-exclusion is irreversible during the chosen period. All marketing communications are stopped immediately. Permanent self-exclusion cannot be reversed under any circumstances.
Set a cap on how much you are willing to lose in a given daily, weekly, or monthly period. Once your net loss reaches the limit you have set, vs78 will suspend your ability to place further bets for the remainder of that period. This tool is especially useful for players who want to budget their entertainment spend in BDT.
vs78 can send you periodic in-session notifications showing how long you have been playing, your net win or loss for the session, and a prompt asking whether you wish to continue. These reality checks are a gentle but effective way to stay grounded and make conscious decisions rather than playing on autopilot.
How to Activate Your Responsible Gaming Tools
Activating any responsible gaming tool on vs78 takes less than two minutes. All tools are accessible from within your Account after you log in. If you experience any difficulty, our 24/7 support team can activate tools on your behalf via live chat or email.
Deposit limits, loss limits, time-out, and self-exclusion all activate immediately upon confirmation. You do not need to contact support first — these tools are entirely self-service and available around the clock, including on Eid, Pohela Boishakh, and other public holidays.
Access vs78 through the vs78 Login page using your registered username and password. Ensure you are logging in from a secure, private connection — avoid shared or public Wi-Fi networks when managing Account settings.
From your Account dashboard, select the "Settings" or "My Account" menu. Look for the "Responsible Gaming" section — it is prominently labelled and accessible from the main Account navigation panel.
Select from Deposit Limits, Session Time Limits, Loss Limits, Reality Check, Time-Out, or Self-Exclusion. Each tool has a clear description and a simple configuration form where you select the value or duration that suits your needs.
Review your chosen settings and confirm. Protective tools (limits, time-outs, self-exclusion) activate immediately. An email confirmation is sent to your registered address so you have a record of the change. If you do not receive a confirmation within five minutes, contact [email protected].
Your circumstances may change over time. vs78 recommends reviewing your responsible gaming settings at least once a month. Remember: you can always make your limits more restrictive immediately, but increases to limits carry a 48-hour review period for your protection.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the early warning signs — in yourself or someone you care about — is the first step toward getting help. If any of the following apply to you, please reach out to our support team or a professional helpline immediately.
Problem gambling is a recognised health condition, not a moral failing or a lack of willpower. Many people across Bangladesh and around the world experience it. Help is available and effective. The most important step is acknowledging the problem and reaching out — to vs78 support, to a trusted person in your life, or to a professional counselling service.
Ask Yourself These Questions
The following questions are adapted from widely recognised responsible gaming self-assessment frameworks. Answer each one honestly. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact our support team or activate the self-exclusion tool on your Account right away.
This self-assessment is not a clinical diagnosis — it is a personal reflection tool. For a full professional assessment, please consult a qualified healthcare or counselling provider in Bangladesh.
Have you ever gambled with money you needed for essential expenses such as rent, food, or utility bills?
Have you ever spent more time or money gambling than you intended when you started a session?
Have you hidden your gambling activity or the amount you have spent from family members or close friends?
Have you borrowed money — from friends, family, or mobile financial services like bKash — specifically to fund gambling?
Have you felt the urge to return and win back money after experiencing a losing session (chasing losses)?
Have you noticed that you need to bet larger amounts than before to feel the same level of excitement?
Has gambling caused significant stress, conflict, or harm in your relationships, work, or studies?
Have you previously tried to stop or limit your gambling but found yourself unable to do so without help?
vs78 Responsible Gaming Policy Summary
The following table summarises vs78's key responsible gaming policies and commitments. These policies apply to all registered players on the vs78 platform, regardless of their location within Bangladesh.
| Policy Area | vs78 Commitment | How It Protects You |
|---|---|---|
| Minimum Age | 21 years and above, strictly enforced via KYC verification | Prevents underage gambling; protects young people from harm |
| KYC Verification | Identity and age verification required before first withdrawal | Ensures all players are who they claim to be and meet age requirements |
| Deposit Limits | Player-set daily / weekly / monthly BDT deposit caps | Prevents overspending beyond a player's personal budget |
| Loss Limits | Player-set daily / weekly / monthly BDT loss caps | Stops play automatically when a player reaches their own defined loss threshold |
| Session Limits | Player-set time limits per gaming session | Prevents extended, exhaustion-driven play sessions |
| Time-Out | 24-hour, 48-hour, 7-day, or 30-day Account suspension | Provides a structured, enforced break when a player needs breathing space |
| Self-Exclusion | 3-month, 6-month, 1-year, or permanent Account closure | Provides a long-term solution for players with serious gambling concerns |
| Marketing Opt-Out | Immediate cessation of promotional communications upon request | Removes gambling triggers for players trying to reduce or stop play |
| Reality Checks | Configurable in-session time and spend notifications | Keeps players informed and in control throughout each session |
| Support Access | 24/7 English-language live chat and email support | Ensures help is always available regardless of time zone or holiday calendar |
If you are concerned about your gambling — or someone else's — our support team is here to help, day or night. We can activate protective tools on your Account immediately, discuss your options in a confidential and non-judgmental way, and point you toward professional resources if appropriate.
vs78 encourages players who are experiencing gambling-related difficulties to seek professional help. A number of international and local support organisations can provide confidential guidance, counselling, and treatment programmes:
- Gamblers Anonymous International — A worldwide fellowship offering peer support meetings and resources for individuals who wish to stop gambling. Available in many languages and accessible online.
- GamCare — A leading provider of information, advice, and counselling for problem gamblers and their families. Offers online chat and telephone support services in English.
- National Mental Health Helpline (Bangladesh) — The Kaan Pete Roi helpline provides free emotional support and mental health guidance in Bangladesh. A useful first point of contact for players experiencing gambling-related anxiety or depression.
- BeGambleAware — An independent charity providing free, confidential information and support for people affected by gambling harm, including family members and friends.
Play Smart. Play Safe. Play at vs78.
Responsible gaming is a shared commitment between vs78 and every player on our platform. Explore our games knowing that your safety tools are always just one click away.