vs78 Privacy Policy

vs78 is an internationally operated online casino and sports betting platform accessible at https://vs78.io, established to serve players in Bangladesh with a secure, fair, and locally relevant gaming experience. For the purposes of this Privacy Policy, vs78 acts as the data controller in respect of all personal data collected from registered Account holders and visitors to the platform.

Any questions regarding this Privacy Policy or the way vs78 handles your personal data should be directed to our support team at [email protected]. We aim to respond to all privacy-related enquiries within five (5) working days.

vs78 collects personal data in two broad categories: data you provide directly, and data we collect automatically through your use of the platform. The table below summarises the categories of personal data we hold and examples of specific data points within each category.

vs78 does not intentionally collect any special categories of sensitive personal data (including racial or ethnic origin, religious beliefs, health data, or political opinions) and requests that you do not submit such information through any channel.

vs78 collects your personal data through the following channels and mechanisms:

• Direct Interactions: Data you provide when creating your vs78 Account, completing our KYC identity verification process, making deposits or withdrawal requests via bKash, Nagad, Rocket, Upay, or bank transfer, contacting our support team, or participating in promotions and surveys.
• Automated Technologies: As you interact with the vs78 platform, we automatically collect Technical Data using cookies, server logs, and similar tracking technologies. This data helps us maintain platform stability, detect fraud, and understand user behaviour at an aggregate level.
• Third-Party Sources: We may receive identity verification data from authorised KYC service providers, fraud-screening data from payment processors, and technical data from our hosting and content delivery infrastructure providers. In all cases, these third parties are contractually bound to handle data securely and in accordance with applicable privacy standards.
• Game Providers: Where vs78 integrates games from third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, those providers may collect certain technical and gaming data within their game interfaces as necessary for game operation and fairness verification. Their data practices are governed by their own privacy policies.

vs78 processes your personal data only where a valid legal basis exists. The table below sets out the main purposes for which we process your data and the corresponding legal basis for each purpose.

Where vs78 relies on your consent as a legal basis — particularly for marketing communications — you may withdraw that consent at any time by updating your communication preferences in your Account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

vs78 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose:

• Payment Processors: We share necessary financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard to process your deposit and withdrawal transactions in BDT.
• KYC / Identity Verification Providers: We share identity documents with authorised verification service providers to fulfil our age verification (21+) and anti-money laundering obligations.
• Game Content Providers: Technical identifiers (not full personal profiles) are shared with integrated game providers such as Pragmatic Play, Evolution Gaming, and Spribe solely to enable seamless game session management and fairness auditing.
• IT and Hosting Infrastructure: Trusted infrastructure partners who host, maintain, and secure the vs78 platform have access to data strictly under data processing agreements that bind them to confidentiality and security obligations equivalent to those vs78 applies to its own operations.
• Legal and Regulatory Authorities: vs78 will disclose personal data to law enforcement, financial intelligence units, or other regulatory authorities where required to do so by applicable law, court order, or regulatory direction — and only to the extent legally required.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a substantial part of vs78's business assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

vs78 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain your login session, remember your preferences, and analyse platform usage at an aggregate level. The types of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your secure session after login, manage your Account balance display, and ensure that security features operate correctly. These cookies cannot be disabled without disrupting core platform functionality.
• Performance & Analytics Cookies: These cookies help us understand how players use vs78 — for example, which game categories are most popular, what pages generate the most support queries, and where players encounter navigation difficulty. All data collected through these cookies is aggregated and does not identify you personally.
• Functional Cookies: These cookies remember your platform preferences, such as your chosen language (English), responsible gaming display settings, and notification preferences, so that you do not need to reconfigure them on every visit.

vs78 does not use advertising cookies, retargeting cookies, or any cookie that shares your data with third-party advertising networks. You can manage or delete cookies at any time through your browser settings. Note that disabling strictly necessary cookies may prevent you from accessing certain areas of the vs78 platform.

vs78 applies a layered approach to data security, combining technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• TLS/SSL Encryption: All data transmitted between your device and the vs78 platform is encrypted in transit using industry-standard TLS (Transport Layer Security) protocols. The padlock icon in your browser confirms this encryption is active.
• Encryption at Rest: Sensitive data stored in vs78 databases — including financial account references and identity document data — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data within vs78's internal systems is restricted on a strict need-to-know basis. Staff access is authenticated, logged, and subject to regular review. Administrative access requires multi-factor authentication.
• Fraud Detection Systems: Automated systems monitor platform activity in real time to detect unusual patterns consistent with account takeover attempts, credential stuffing, or fraudulent financial activity, triggering alerts and temporary lockouts where appropriate.
• Security Incident Response: vs78 maintains a documented security incident response plan. In the event of a data breach that poses a risk to affected players, vs78 will notify impacted Account holders by email to their registered address without undue delay, describing the nature of the incident and the steps taken to mitigate harm.

vs78 retains your personal data for as long as your Account remains active, and for a further period thereafter as required by applicable legal and regulatory obligations or as necessary to resolve any outstanding disputes. The following retention periods apply as general guidelines:

Once the applicable retention period expires, vs78 will securely delete or irreversibly anonymise your personal data. Anonymised data (which can no longer identify you) may be retained indefinitely for aggregate statistical analysis and platform improvement purposes.

vs78 recognises and respects your rights with respect to your personal data. The following rights are available to you as a vs78 Account holder:

• Right of Access: You may request a copy of the personal data vs78 holds about you at any time. We will provide this within 30 days of a verified request, free of charge, in a structured and readable format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly. You may also update basic contact details directly through your Account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing based on legitimate interests. This right is subject to our legal obligations to retain certain data for regulatory compliance purposes.
• Right to Restriction of Processing: You may request that vs78 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested or while an objection to processing is being evaluated.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that vs78 provide your personal data in a structured, machine-readable format suitable for transfer to another service provider.
• Right to Object: You may object at any time to processing of your personal data where vs78 relies on legitimate interests as the legal basis, including profiling for responsible gaming purposes. vs78 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where vs78 processes your data on the basis of consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request", together with sufficient information to verify your identity. vs78 will acknowledge your request within 48 hours and fulfil it within 30 days, or notify you of any applicable extension.

vs78 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes age verification steps, and we conduct KYC checks to confirm that all Account holders meet the 21+ age requirement.

If vs78 discovers or is notified that personal data has been collected from an individual under 21, we will immediately close the associated Account, delete all personal data relating to that individual, and forfeit any balance in accordance with our Terms & Conditions. If you are a parent or guardian and believe your child has registered a vs78 Account, please contact us immediately at [email protected].

As an internationally operated platform serving Bangladeshi players, vs78 may transfer your personal data to, and process it in, countries outside Bangladesh. This may occur, for example, when data is processed by our hosting infrastructure providers or game content partners who operate data centres in various international jurisdictions.

In all cases where your data is transferred internationally, vs78 ensures that adequate safeguards are in place to protect your data to a standard equivalent to or greater than the protections described in this Privacy Policy. These safeguards may include standard contractual clauses, binding corporate rules, or equivalent recognised data transfer mechanisms.

If you would like further information about the specific safeguards applied to any international transfer of your personal data, please contact us at [email protected].

The vs78 platform may contain references to third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) and payment partners (such as bKash, Nagad, and Rocket). Where you interact with these third-party services — for example, when authorising a bKash mobile money transaction — you are also subject to those third parties' own privacy policies and terms of service.

vs78 does not control the data practices of third-party services and accepts no responsibility or liability for the privacy practices of any third party. We encourage you to read the privacy policies of any third-party service with which you interact in connection with your vs78 Account.

vs78 reserves the right to update or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. When material changes are made, we will notify registered Account holders by email to their registered address and will display a prominent notice on the platform for a minimum of seven (7) days before the revised Policy takes effect.

The "Last updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of vs78 after the effective date of any revised Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vs78 processes your personal data, please contact our support team using the details below. All communications should be made in English.

• Email: [email protected] — plain text, not a clickable link
• Live Chat: Available 24/7 from your vs78 Account dashboard
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+ 6)
• Primary Market: Bangladesh — our support team has English-language expertise in local payment methods including bKash, Nagad, and Rocket, and can assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.